Terms of service
Last updated: 1. 3. 2026
Welcome to SpiroWood. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our website or services.
1. General Conditions
- By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to use our products or website for any illegal or unauthorized purpose.
2. Products & Handcrafted Nature
- All SpiroWood products are handcrafted using natural solid wood.
- Due to the natural characteristics of wood, variations in color, grain, texture, and engraving may occur.
- These natural variations are not considered defects but part of the uniqueness of each product.
- Product images are for illustrative purposes; slight differences may occur.
3. Pricing & Payments
- All prices are listed in EUR unless otherwise stated.
- Prices do not include shipping costs, customs duties, or import taxes unless explicitly stated.
- We reserve the right to change prices at any time without prior notice.
- Payments are processed securely through Shopify's supported payment providers.
4. Orders & Order Acceptance
- Once an order is placed, you will receive an order confirmation email.
- We reserve the right to cancel or refuse any order due to:
- Product availability
- Errors in pricing or product information
- Suspected fraud or unauthorized transactions
- If an order is canceled after payment, a full refund will be issued.
5. Shipping & Delivery
- Processing times, shipping methods, and delivery estimates are outlined in our Shipping & Delivery Policy.
- Delivery times are estimates and not guaranteed.
- We are not responsible for delays caused by postal services, customs, or force majeure events.
6. Customs, Duties & Taxes
- For orders shipped outside the European Union, additional customs duties, taxes, or fees may apply.
- These charges are the responsibility of the customer.
- We are not responsible for delays caused by customs clearance.
7. Returns & Refunds
- Returns and refunds are governed by our Refund Policy.
- Custom or personalized items may not be eligible for return unless damaged or defective.
- Items must be returned unused and in original condition.
8. Damaged or Incorrect Items
- Please inspect your order upon delivery.
- If an item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos.
- We reserve the right to assess the issue before issuing a replacement or refund.
9. Intellectual Property
- All content on this website, including text, images, logos, designs, and product concepts, is the property of SpiroWood.
- You may not copy, reproduce, distribute, or use any content without prior written permission.
10. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our maximum liability is limited to the purchase price of the product in question.
11. Accuracy of Information
- We strive to ensure all product descriptions and information are accurate.
- However, we do not guarantee that all content is free from errors or omissions.
- We reserve the right to correct errors at any time without prior notice.
12. Third-Party Services & Links
- Our website may contain links to third-party websites or services.
- We are not responsible for the content, policies, or practices of third-party sites.
13. Changes to Terms of Service
- We reserve the right to update or modify these Terms at any time.
- Changes will take effect immediately upon posting on this page.
- Continued use of the website constitutes acceptance of the updated Terms.
14. Governing Law
- These Terms are governed by and construed in accordance with the laws of the Republic of Slovenia.
- Any disputes shall be subject to the exclusive jurisdiction of Slovenian courts.
15. Contact Information
For any questions regarding these Terms of Service, please contact us: