Shipping policy

Last updated: 1. 3. 2026

At SpiroWood, we carefully prepare and ship each handcrafted wooden product to ensure it arrives safely and in perfect condition. Please review our shipping policy below.

Order Processing Time

All products are handcrafted
Orders are processed within 3–7 business days
Processing times may be slightly longer during peak seasons or for custom items

Once your order has been shipped, you will receive a confirmation email with tracking details (when available).

Shipping Destinations

We currently ship to:

European Union
United Kingdom
United States
Rest of the World

If your country is not available at checkout, please contact us before placing your order.

Estimated Delivery Times

Delivery times are estimates and begin after dispatch:

EU: 3–7 business days
United Kingdom: 5–10 business days
United States: 7–14 business days
Rest of the World: 10–21 business days

Delays may occur due to customs clearance, local postal services, holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:
- Delivery destination
- Package size and weight
Shipping fees are not included in product prices unless clearly stated otherwise

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional fees
These charges are not included in the product price or shipping cost
The customer is responsible for any customs-related charges imposed by their country

Tracking Information

Most shipments include tracking
Tracking details will be sent via email once your order is dispatched
Tracking updates may take 24–48 hours to become active

Damaged, Lost, or Delayed Shipments

Please inspect your order upon delivery
If your package arrives damaged, contact us within 48 hours and include photos of:
- The damaged item
- The packaging
While we are not responsible for delays or damage caused by shipping carriers, we will assist you in resolving the issue whenever possible

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information
We are not responsible for orders delivered to an incorrect address provided at checkout
Additional shipping fees may apply for reshipment